Contents
Last Updated
December 13, 2025
Terms of Service
We believe in transparency. These terms outline the agreement between you and Pearl Routes to ensure a safe, enjoyable, and authentic Sri Lankan journey.
Introduction
Welcome to Pearl Routes. By accessing our website and booking our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Pearl Routes regarding your use of our services.
Please read these terms carefully before booking. If you do not agree with any part, please do not use our services.
Our Services
Core Experiences
- Curated cultural tour packages
- Boutique accommodation bookings
- Private transportation with licensed drivers
- Expert local guide services
Support Services
- Visa assistance & documentation
- Airport transfers
- 24/7 on-ground support
- Custom itinerary planning
User Accounts
To access certain features or manage your booking, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- You must be at least 18 years old to book.
- You agree to provide accurate and complete information.
- We reserve the right to terminate accounts for policy violations.
Consultation & Payments
Free Consultation
We believe in planning before paying. All initial consultations and itinerary proposals are completely free.
- ✓ No hidden booking fees
- ✓ Transparent pricing breakdown
- ✓ Custom proposals at no cost
Payment Terms
Payments are handled directly and securely. We do not use automated online gateways to ensure personal verification.
- ✓ Flexible payment schedules
- ✓ Bank transfer & secure links
- ✓ Receipts provided instantly
Cancellation Policy
Traveler Responsibilities
- 1Valid passport (6+ months validity)
- 2Appropriate Visa/ETA
- 3Comprehensive Travel Insurance
- 4Respect for local customs & laws
- 5Environmental responsibility
- 6Disclosure of medical conditions
Limitation of Liability
While we strive for perfection, certain factors are beyond our control (weather, natural events, government regulations). Our liability is limited to the amount paid for the specific affected service. We are not liable for indirect or consequential damages.