Terms of Service
Your agreement for authentic Sri Lankan travel experiences with Pearl Routes. Please read these terms carefully before booking your journey.
Introduction & Agreement
Your legal framework for Sri Lankan travel experiences
Welcome to Pearl Routes, your gateway to authentic Sri Lankan travel experiences. By accessing or using our website and booking our services, you agree to be bound by these Terms of Service (“Terms”).
These Terms constitute a legally binding agreement between you and Pearl Routes (“we”, “our”, or “us”) regarding your use of our website and travel services throughout Sri Lanka.
Important Notice
If you do not agree with any part of these terms, please do not use our services or book travel experiences with us.
Our Sri Lankan Travel Services
Comprehensive authentic experiences across the island
Pearl Routes specializes in providing authentic, culturally immersive travel experiences throughout Sri Lanka, including:
✦Core Travel Services
Curated cultural tour packages and authentic experiences
Local accommodation bookings (boutique hotels, eco-lodges, guesthouses)
Private transportation with experienced Sri Lankan drivers
Expert local guide services and cultural interpreters
Adventure activities (hiking, wildlife safaris, water sports)
Culinary experiences and cooking classes with local families
⚡Support Services
Sri Lankan visa assistance and documentation support
Travel insurance coordination and recommendations
Airport transfers and domestic flight arrangements
Emergency support and 24/7 local assistance
Custom itinerary planning for unique interests
Photography tour guidance and equipment rental
User Accounts & Responsibilities
Account requirements and usage guidelines
Account Creation Requirements
Must be at least 18 years old or have parental consent
Provide accurate and complete personal information
Valid email address for booking confirmations
Responsible for maintaining account security and passwords
Must notify us immediately of any unauthorized access
Agree to receive important travel updates and notifications
Account Termination Policy
We may suspend accounts for policy violations
Accounts may be terminated for fraudulent activity
You may request account deletion at any time
Data deletion follows our privacy policy guidelines
Active bookings may be affected by termination
Outstanding payments must be resolved before closure
Consultation Process & Travel Planning
Free consultation with transparent pricing
💚Free Consultation Process
All initial consultations are completely free of charge
Custom itinerary proposals provided at no cost
Transparent pricing with no hidden booking fees
Special dietary requirements and preferences noted
Response to consultation requests within 2 hours
Local guide and accommodation arrangements handled directly
Weather-dependent activities have backup options
Cultural site permissions arranged in advance
Payment Arrangements
Consultation Process
Free initial consultation call within 2 hours
Custom itinerary proposal at no charge
Transparent pricing with no hidden fees
Direct payment arrangements after consultation
Payment Terms
No online payment gateway - direct arrangements only
Payment terms discussed during consultation
Flexible payment schedules based on your needs
Multiple payment options available after consultation
Cancellation & Refund Policy
Fair and transparent cancellation terms
Our cancellation policy is designed to be fair while accounting for the unique nature of Sri Lankan travel planning and our local partner commitments:
45+ days before departure
95% refundFull refund minus processing fees and non-refundable permits
30-44 days before departure
75% refundGood flexibility with minimal partner commitment penalties
15-29 days before departure
50% refundModerate penalties due to confirmed local arrangements
7-14 days before departure
25% refundHigh commitment to local guides, drivers, and accommodations
Less than 7 days
No refundFull commitment made to all local partners and services
Special Circumstances
Force majeure events (natural disasters, political unrest, health emergencies) and documented medical emergencies will be considered for exceptions on a case-by-case basis. Travel insurance is highly recommended.
Traveler Responsibilities & Requirements
Your role in ensuring a successful journey
Pre-Travel Requirements
Valid passport with 6+ months remaining validity
Appropriate Sri Lankan visa or ETA (Electronic Travel Authorization)
Comprehensive travel insurance covering medical and adventure activities
Required vaccinations as recommended by health authorities
Accurate health information and dietary restrictions disclosure
Emergency contact information for family/friends
During Your Sri Lankan Journey
Respect local customs, traditions, and religious practices
Follow guidance from local guides and cultural interpreters
Comply with Sri Lankan laws and environmental regulations
Dress appropriately for temple visits and cultural sites
Practice responsible tourism and minimize environmental impact
Maintain courtesy towards local communities and fellow travelers
Intellectual Property & Content Usage
All content on our website, including destination photography, cultural insights, itinerary designs, and proprietary travel guides, is protected by intellectual property laws.
Protected Content Includes:
Original photography and cultural documentation
Curated itineraries and experience descriptions
Pearl Routes branding, logos, and visual identity
Local insights and cultural guide materials
Usage Restrictions:
Content may not be copied or reproduced commercially
Trademarks require written permission for use
Photography may not be used for competing services
Cultural insights are for personal travel use only
Limitation of Liability & Travel Considerations
Understanding factors beyond our control
While we strive to provide exceptional Sri Lankan travel experiences, certain factors are beyond our control:
Factors Beyond Our Control
Weather conditions affecting outdoor activities and transportation
Natural events (monsoons, earthquakes, wildlife behavior)
Government policy changes or permit restrictions
Third-party service provider performance (hotels, restaurants)
Transportation delays or cancellations
Cultural site closures for religious or maintenance reasons
Health emergencies or pandemic-related restrictions
Currency fluctuations affecting local service costs
Liability Limitation
Our total liability for any claim is limited to the amount paid for the specific affected service. This excludes any indirect, incidental, or consequential damages. Travel insurance is strongly recommended for comprehensive protection.
Dispute Resolution Process
We are committed to resolving any issues promptly and fairly through our structured approach:
Direct Communication
Within 24 hoursContact our customer service team immediately for real-time resolution during your Sri Lankan journey
Formal Complaint Process
Response within 5 business daysSubmit detailed written complaint with supporting documentation for thorough review
Mediation Services
Scheduled within 30 daysEngage neutral third-party mediation for unresolved disputes
Legal Arbitration
As scheduled by arbitratorFinal binding arbitration conducted under Sri Lankan law if needed
Updates to Terms of Service
How we handle changes to these terms
We may update these Terms periodically to reflect changes in our services, legal requirements, or to better serve travelers exploring Sri Lanka.
Our Commitment
30-day advance notice for material changes
Email notifications to all registered users
Prominent website announcement of updates
Clear explanation of what has changed
Your Options
Review changes before they become effective
Contact us with questions or concerns
Cancel existing bookings if you disagree with changes
Continued use constitutes acceptance of new terms
Contact Information & Support
For questions about these Terms of Service, booking assistance, or support during your Sri Lankan journey, please contact us:
Email Support
hello@pearlroutes.lkPhone Support
+94 71 169 6605
24/7 emergency line available
Office Address
Kalalgoda, Pannipitiya
Sri Lanka
Terms of Service
These terms are effective for all bookings and govern your Sri Lankan travel experience with Pearl Routes.
Last Updated
October 22, 2025