Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information when you explore Sri Lanka with Pearl Routes.
Introduction
Pearl Routes (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and book authentic Sri Lankan travel experiences.
By using our website and services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
Personal Information
Contact information (name, email address, phone number)
Travel booking preferences and requirements
Payment information and transaction history
Communication history and support interactions
Passport details and travel documentation (when required)
Special dietary, medical, or accessibility requirements
Emergency contact information for travel safety
Travel feedback and experience reviews
Technical Information
Browser type, version, and device information
Website usage patterns and navigation data
IP address and geographic location (general)
Referral sources and search terms used
How We Use Your Information
Essential Travel Operations
Process and manage your Sri Lankan travel bookings
Coordinate with local guides, accommodations, and transport providers
Handle secure payments and process refunds when needed
Provide personalized customer support throughout your journey
Ensure travel safety and emergency assistance
Facilitate authentic cultural experiences and local connections
Service Enhancement
Improve our website functionality and user experience
Analyze travel preferences to curate better experiences
Personalize destination recommendations
Conduct research on sustainable tourism practices
Develop new authentic Sri Lankan experiences
Communications (With Your Consent)
Share curated travel inspiration and destination stories
Notify you of special cultural events and seasonal experiences
Send travel tips and local insights from our Sri Lankan team
Collect feedback to improve our authentic travel experiences
Provide updates on sustainable tourism initiatives
Data Protection & Security
We implement comprehensive security measures to protect your personal information, including:
Encryption & Transmission
End-to-end encryption for all data transmission
Secure SSL certificates for website communications
Encrypted storage of sensitive payment information
Access & Authentication
Multi-factor authentication for staff access
Role-based access controls
Regular access audits and reviews
Infrastructure Security
Secure cloud hosting with regular backups
Firewall protection and intrusion detection
Regular security assessments and penetration testing
Staff Training
Regular data protection training for all team members
Confidentiality agreements with all staff and partners
Incident response procedures and protocols
Cookie Policy
Privacy-First Approach
We respect your privacy and do not use tracking cookies or analytics that compromise your personal data. We only use essential cookies necessary for website functionality and your booking experience.
Trusted Partners & Third-Party Services
To provide you with authentic Sri Lankan experiences, we work with carefully selected local partners:
Local Experience Providers
Authentic guesthouses, local guides, and cultural experience facilitators
Transportation Partners
Licensed drivers, boat operators, and domestic travel coordinators
Secure Payment Processors
PCI-compliant payment gateways for secure financial transactions
Communication Services
Email and messaging services for travel coordination and support
Important: All our partners are bound by strict confidentiality agreements and are prohibited from using your personal data for any purpose other than providing your Sri Lankan travel experience.
Your Privacy Rights
Under data protection laws (including GDPR), you have the following rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you
Correct Information
Update or correct any inaccurate personal details
Delete Your Data
Request deletion of your personal information (subject to legal obligations)
Restrict Processing
Limit how we use your data in certain circumstances
Data Portability
Receive your data in a structured, machine-readable format
Withdraw Consent
Unsubscribe from marketing communications at any time
Lodge Complaints
File complaints with supervisory authorities if you have concerns
To exercise any of these rights, please contact our Data Protection Officer using the information below. We will respond to your request within 30 days.
Data Retention
We retain your personal information only as long as necessary to:
Fulfill your travel bookings and provide support
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Improve our services based on your feedback
When data is no longer needed, it is securely deleted or anonymized according to industry best practices.
International Transfers
As a Sri Lankan travel company, your information may be processed in Sri Lanka and other countries where our partners operate.
We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information during international transfers.
Children's Privacy Protection
Our travel services are designed for adults and families with children under adult supervision. We do not knowingly collect personal information from children under 13 years of age without parental consent.
If you believe we have collected information from a child without appropriate consent, please contact us immediately so we can delete such information.
Contact Our Data Protection Officer
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your data, please contact us:
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or to better serve our travelers exploring Sri Lanka.
We will notify you of any material changes through email or a prominent notice on our website at least 30 days before the changes become effective, giving you time to review the updates.
Current Version
This policy was last updated on:
October 22, 2025